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    CCE 16.3 - Internal server error occured when accessing Workshop

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  • Govardhan S Govardhan S
    0 likes 224 views

    Hi,

    I am able to successfully install and configure the CCE 16.3 in my machine.

    But when I am accessing the Workshop URL, then I am getting an error:

    An internal server error occurred. Please contact your administrator.

    URL:

    http://<HOSTNAME>:8080/workshop/tenant/newgermany/domain/DEVPE

    Attached the screenshot and the properties file.

    If anyone in the forum has faced the issue and was able to solve the issue, can you please help me in resolving the issue.

    Thanks in advance!!

    Regards,

    Govardhan S

    One week ago
  • Stefan Eklund Stefan Eklund StreamServe Employee
    0 likes

    How does your web-config.xml file look like?

    One week ago
  • Govardhan S Govardhan S
    0 likes

    Hi Stefan,

    PFA the web-config XML attached.

    Regards,

    Govardhan S

    One week ago

    Attached files

  • Stefan Eklund Stefan Eklund StreamServe Employee
    0 likes

    You have multiple entries to the webapp. Remove the ones referencing to localhost.

    One week ago
  • Govardhan S Govardhan S
    0 likes

    No change, the issue still stays the same.

    Removed extra entries in the XML file.

    Restarted the Tomcat.

    PFA the updated XML file.

    One week ago

    Attached files

  • Stefan Eklund Stefan Eklund StreamServe Employee
    0 likes

    Any entries in mgw.log or sgw.log when you visit the url?

    4 days ago
  • Govardhan S Govardhan S
    0 likes

    In both SGW and MGW log, I found the below error:

    Read error 1236 (The network connection was aborted by the local system.).

    0112 153011 (1802) 1 00000000-0000-0000-0000-000000000000 Distributed notifications: Read error 1236 (The network connection was aborted by the local system.).
    0112 153011 (1802) 1 00000000-0000-0000-0000-000000000000 Distributed notifications: Read error 1236 (The network connection was aborted by the local system.).
    0112 153017 (1814) 3 00000000-0000-0000-0000-000000000000 Distributed notifications: Incoming worker registration from ID "79F1FA83-0304-284D-AD78-0E4AD88769E8".
    0112 153017 (1814) 3 00000000-0000-0000-0000-000000000000 Distributed notifications: Incoming worker registration from ID "2F333E07-E6BC-9140-A910-190C685F7B5E".
    0112 153924 (1802) 1 00000000-0000-0000-0000-000000000000 Distributed notifications: Read error 1236 (The network connection was aborted by the local system.).
    0112 153924 (1802) 1 00000000-0000-0000-0000-000000000000 Distributed notifications: Read error 1236 (The network connection was aborted by the local system.).
    0112 153930 (1814) 3 00000000-0000-0000-0000-000000000000 Distributed notifications: Incoming worker registration from ID "79F1FA83-0304-284D-AD78-0E4AD88769E8".
    0112 153930 (1814) 3 00000000-0000-0000-0000-000000000000 Distributed notifications: Incoming worker registration from ID "2F333E07-E6BC-9140-A910-190C685F7B5E".
    0116 075019 (1802) 1 00000000-0000-0000-0000-000000000000 Distributed notifications: Read error 1236 (The network connection was aborted by the local system.).
    0116 075019 (1802) 1 00000000-0000-0000-0000-000000000000 Distributed notifications: Read error 1236 (The network connection was aborted by the local system.).
    0116 075036 (1814) 3 00000000-0000-0000-0000-000000000000 Distributed notifications: Incoming worker registration from ID "2F333E07-E6BC-9140-A910-190C685F7B5E".
    0116 075036 (1814) 3 00000000-0000-0000-0000-000000000000 Distributed notifications: Incoming worker registration from ID "79F1FA83-0304-284D-AD78-0E4AD88769E8".
    0116 093953 (1802) 1 00000000-0000-0000-0000-000000000000 Distributed notifications: Read error 1236 (The network connection was aborted by the local system.).
    0116 093953 (1802) 1 00000000-0000-0000-0000-000000000000 Distributed notifications: Read error 1236 (The network connection was aborted by the local system.).
    0116 093959 (1814) 3 00000000-0000-0000-0000-000000000000 Distributed notifications: Incoming worker registration from ID "2F333E07-E6BC-9140-A910-190C685F7B5E".
    0116 093959 (1814) 3 00000000-0000-0000-0000-000000000000 Distributed notifications: Incoming worker registration from ID "79F1FA83-0304-284D-AD78-0E4AD88769E8".
    0116 103413 (1802) 1 00000000-0000-0000-0000-000000000000 Distributed notifications: Read error 1236 (The network connection was aborted by the local system.).
    0116 103413 (1802) 1 00000000-0000-0000-0000-000000000000 Distributed notifications: Read error 1236 (The network connection was aborted by the local system.).
    0116 103419 (1814) 3 00000000-0000-0000-0000-000000000000 Distributed notifications: Incoming worker registration from ID "2F333E07-E6BC-9140-A910-190C685F7B5E".
    0116 103419 (1814) 3 00000000-0000-0000-0000-000000000000 Distributed notifications: Incoming worker registration from ID "79F1FA83-0304-284D-AD78-0E4AD88769E8".

    Attaching both the log files

    3 days ago
  • Stefan Eklund Stefan Eklund StreamServe Employee
    0 likes

    Looks very much like access restriction between tomcat server and exstream application server. Make sure ports (2718, 2719, 28600, 8080, 8443) are open and allowed in firewall.

    3 days ago