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    Rerouting the output in Reporter

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  • L vd M L vd M
    0 likes 326 views

    Hi,

     

    We want resend queued print job to another printer. But it seems that the print output job doesn't exist in reporter. Only the email jobs are existing. Why?

     

    According the help file it must be able to do that:

    Rerouting the output You can reroute the output when you resent print jobs and email jobs. For example, if the print job failed due to a printer error you can resend the job to another printer. Fax jobs can only be resent to the original fax number.

    http://onlinehelp.streamserve.com/5.6.2/en/wwhelp/wwhimpl/js/html/wwhelp.htm#href=Reporter/Configuration.html

    Thursday 05 October, 2017
  • Best Answer
    L vd M L vd M
    0 likes

    Problem solved:

    Don't use printerdrives that are using the Windows Printer API (W32). You can use for example the build in printerdrivers in Streamserve. But if you copy/make a new driver please make be sure about the 'W32' -code in the *.drs

    DRIVER "drivername" W32

    must be (depends on your output language)

    DRIVER "drivername" PCL
    or
    DRIVER "drivername" PostScript
    or
    DRIVER "drivername" ZPL2
    etc..


    W32 --> will calling de windows printer api

     

    Thanks from Opentext support

    Regards, Luc

    Wednesday 25 October, 2017
  • Peter Martens Peter Martens StreamServe Employee
    0 likes

    Hi, 

    Simple question, just to rule out the obvious. Is the output queue enabled on the printer connector? And do you store both the succesfull as the failed jobs?

    I assume that both the e-mail as the printerjobs come in by the same inconnector. 

    Another obvious question, how long do you store the jobs (you can find this in the platform properties), maybe the printjobs are already deleted. 

    Regards,
    Peter

    Friday 06 October, 2017
  • L vd M L vd M
    0 likes
    Peter Martens wrote

    Hi, 

    Simple question, just to rule out the obvious. Is the output queue enabled on the printer connector? And do you store both the succesfull as the failed jobs?

    I assume that both the e-mail as the printerjobs come in by the same inconnector. 

    Another obvious question, how long do you store the jobs (you can find this in the platform properties), maybe the printjobs are already deleted. 

    Regards,
    Peter

    Hi Peter,

    Q) Is the output queue enabled on the printer connector?
    A) Yes, we have each output queue enabled separately configured for Mail and for Spool

    Q) And do you store both the succesfull as the failed jobs?
    A) Yes

    Q) I assume that both the e-mail as the printerjobs come in by the same inconnector.
    A) e-mail and printerjobs are both output jobs and are going to separately output connectors (Mail/Spool), BUT the job is coming from 1 input connector.

    Q) Another obvious question, how long do you store the jobs (you can find this in the platform properties), maybe the printjobs are already deleted.
    A) 1 day for successful jobs and 1 month for failed jobs.

    Regards,
    Luc

    Friday 06 October, 2017
  • Peter Martens Peter Martens StreamServe Employee
    0 likes

    Hi Luc, 

    When you select your output jobs, both should be visible. if you select an input job, and then click on "show output jobs", do you see both the mail and the print jobs?

    Regards, 
    Peter

    Monday 09 October, 2017
  • L vd M L vd M
    0 likes

    Peter,

    Scenario 1: Only print
    - We have got 1 input job and no output job

    Scenario 2: Print and Mail
    - We have got 1 input job and 1 output job (mail)

    Conclusion: I see always the input job and by clicking on "show output jobs" i see only the mail type variant.
    Maybe it isn't possible to see the content of the output job to spool? And so one also not possible to redirect the output spool job?

    Kind regards, Luc

    Monday 09 October, 2017
  • L vd M L vd M
    0 likes

    Problem solved:

    Don't use printerdrives that are using the Windows Printer API (W32). You can use for example the build in printerdrivers in Streamserve. But if you copy/make a new driver please make be sure about the 'W32' -code in the *.drs

    DRIVER "drivername" W32

    must be (depends on your output language)

    DRIVER "drivername" PCL
    or
    DRIVER "drivername" PostScript
    or
    DRIVER "drivername" ZPL2
    etc..


    W32 --> will calling de windows printer api

     

    Thanks from Opentext support

    Regards, Luc

    Wednesday 25 October, 2017