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    Crash errors when exporting or opening Storyteller

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  • Aristar Borg Aristar Borg
    0 likes 272 views

    Good morning everybody,

    my Design Center is crashing when I try to open Storyteller and when I attempt to Export. Seems to be something related to windows environment but I am not getting a lot of info. This is a new server installation. Attached are screenshots of the errors I am getting.

    Any thoughts on this please?

    Thanks.

     

    Best regards

    Aristar

    Wednesday 12 April, 2017
  • Stefan Eklund Stefan Eklund StreamServe Employee
    0 likes

    Raise a ticket, support.opentext.com

    /Stefan

    Wednesday 12 April, 2017
  • Stream Stream Stream Stream
    0 likes

    Hi Aristar,

     

    I faced this issue before. I installed hotfix 383 i believe and it appeared no more.

     

    Wednesday 12 April, 2017
  • Aristar Borg Aristar Borg
    0 likes

    Hi,

    turns out that I had a defective build installed. A correct build has been installed and the issues are no more.

    Thanks Stefan and StreamStream :)

    Aristar

    Thursday 13 April, 2017