Replacement of existing Output managment solution (DOC1)
A Benelux utility company serving more than 1.5 million private and business customers and has approximately 1,000 employees.
The company has a market share of over twenty percent in his home market and distinguishes by a very pronounced form of customer focus
Full colour variable print presents new opportunities
Göteborg Energi is one of Sweden's largest energy companies and offers electricity, district heating, pre-heating, gas, and energy services. The group is a long time StreamServe customer, and has recently developed its customer communications further.
Miele use StreamServe for their e-invoice solution
Miele, the world’s largest family-owned and operated appliance company with over 16,600 employees, 12 production facilities, representation in more than 100 countries and annual turnover of €2.83bn (2009/10). The product range includes: vacuum cleaners; laundry systems; rotary irons; dishwashers; speed and steam ovens; ventilation hoods; refrigeration and much, much more.
Generate e-invoices without having to make any modifications in current applications.
Aguas de Murcia (EMUASA) is a water and drainage supply company for the City of Murcia, Spain with over 140,000 customers and some 240 employees.The company generates over 800,000 invoices per year, so implementation of an Enterprise Document Presentment Solution was considered fundamental for improving customer service and optimizing administrative resources.
Enhance the value of its customer relationships - Profitable marketing campaigns
Hidroeléctrica del Cantábrico supplies electricity and gas to 700,000 customers in Spain, generating nearly 4 million documents annually. Hidroeléctrica del Cantábrico offers services associated with the production, transport, transformation, and distribution of electrical energy, and possesses businesses related to gas, renewable energy, and telecommunications.
StreamServe enabled MTN to use the same system for invoicing and billing statements, and enhanced e-mail and fax functionality.
MTN is one of three mobile operators in South Africa. It’s the second largest operator in terms of subscribers and the largest measured in revenue. Today MTN provides over 13.5 million subscribers with mobile telephony within its GSM networks. MTN processes 900,000 invoices every month for its clients, both for regular subscribers and for pre-paid telephony. This includes itemized bills for approximately 565,000 customers. On top of that, MTN processes almost 10,000 e-mails every month, including data from the operations system. The data is taken from one source, the Eppix billing system.
Extends online bill presentment capabilities and facilitates access to valuable information from legacy and packaged applications.
Operating as a regulated, vertically integrated, customer-focused power company, CLP Power Hong Kong is the largest utility in Hong Kong, responsible for providing power to more than 2.1 million residential, commercial, and industrial customers. To meet customer demand, CLP operates three power stations in Hong Kong and leases energy rights from two mainland power facilities. In addition to its leadership in innovation, supply reliability, and environ-mental practices, CLP also places a strong emphasis on creative business communications to support a key business process – customer billing.
Improve productivitiy by enhancing the document presentment and high volume printing capability.
The Electricity Supply Board (ESB) is the leading Irish electricity utility with 1.7 million customers. With such a large customer base and more than 10 million bills to be processed each year, knew it was critical to develop an efficient Enterprise Document Presentment solution if they wanted to maintain good customer relationships and keep administrative costs under control.