Use of Solution Support Services
StreamServe Professional Services has got a track record of delivering solution support to customers with a temporary increased services need. The approach has proved to have a good fit ensuring the solution assurance for a certain crucial phase.
Test strategy for your StreamServe implementation
This article describes how this has been successfully set up when delivered to StreamServe customers.
Testing of a StreamServe solution is as important as the testing of any other software system. StreamServe solutions are usually once they have been properly tested very reliable and will produce a predictable result. Every implementation needs their own custom test plan, but this article gives some general pointers in the work of ensuring the quality of a StreamServe implementation.
StreamServe product lifecycle
Note: this is an old article that is kept here for historical reasons. The current support guideline is located on knowledge.opentext.com
Working with Risk Management in a StreamServe Project
StreamServe has an official product lifecycle guideline document that provides policy details regarding support and availability of StreamServe products and releases, to assist customers and partners in their implementation and deployment strategy.
Any planned changes regarding product availability and support of StreamServe products will be noted in the official StreamServe product lifecycle document.
When performing the project risk management process, the work should be carried out as an iterative process throughout the project phases and it also needs to be carried out across different knowledge areas of the project. The main objectives for the risk management process should be to increase the probability and impact of positive events, and decrease the probability of negative events in the project. The project risk management processes are divided in 5 different areas:
Featured articleWorking with Quality Management
1. Risk Management Planning
2. Risk Identification
3. Risk Quantification
4. Risk Response
5. Risk Monitoring and Control
The project quality management includes the processes required to ensure that the project meets the requirements defined for the project. Processes listed in this article will interact and overlap in project phases; output from quality planning is important as input for both quality assurance as well as for quality control.
Featured articleEstimating Time & Activities for a StreamServe Project
The project time management concerns the process of estimating and planning for activities included in the StreamServe implementation project, with the objective to manage timely completion of the project.
Featured articleScope & Time Management
For a typical StreamServe implementation project, the action of defining, sequencing and estimating activities, together with developing and controlling the schedule are regarded as one single process normally carried out by the project manager integrating these activities. It is recommended that the StreamServe project and task estimation template, attached to this article, is used for the process.
Project scope management is the process required to ensure that the project actions handle all the work required, and only the work required, in order to complete the project successfully. The scope management has the objective to make sure what should and should not be included in the project, both when planning as well as executing the project.
Featured articleMonitoring and Controlling a StreamServe Project
During the project execution, the project performance needs to be observed and measured in order to identify variances from the project management plan. As a consequence of this, the project might require re-scheduling, updating and re-baselining. These changes affect the project plan, along with other project related documents.
It is recommended that the StreamServe template for change requests, as attached to this article, is used for the change control process.