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Thursday 29 April, 2010
Stefan Cohen Stefan Cohen StreamServe Employee Administrator
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Note: this is an old article that is kept here for historical reasons. The current support guideline is located on knowledge.opentext.com

StreamServe has an official product lifecycle guideline document that provides policy details regarding support and availability of StreamServe products and releases, to assist customers and partners in their implementation and deployment strategy.

Any planned changes regarding product availability and support of StreamServe products will be noted in the official StreamServe product lifecycle document.

 

Note:  This is an old article that is kept here for historical reasons. The current support guideline is located on knowledge.opentext.com 

Lifecycle phases

Each StreamServe release goes through two phases in the product maintenance and support lifecycle: main phase and extended phase.

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Main phase


Each new StreamServe release enters the main phase when made available to all customers (General Availability, GA). It typically remains in this phase either for two years after its initial availability or until a new release is made available, whichever is the greater period.
Versions in the main phase are the ones that are marketed and distributed to all new customers and existing users whishing to upgrade under the terms of their StreamServe Product Maintenance Agreement (PMA).

During the main phase:

  • Licenses are available through all standard distribution channels.
  • Support offerings are available, including Standard and Premium support levels, online support information, etc.
  • Software revisions and feature enhancements may be issued for the current version.

StreamServe regularly releases Limited Availability (LA) versions of upcoming releases for early adopters. The General Availibility (GA) release following an LA release always replaces the LA release. Support for the LA release is discontinued from the date of the GA release.

Extended phase

Two years after its general availability date, a StreamServe release automatically enters the extended phase. Typically, it will remain in the extended phase for two years after a new major release is made available. For example, release 1.x will remain in the extended phase for two years after the general availability date of release 2.0.

During the extended phase:

  • Licenses are available only for existing customers, through standard distribution channels.
  • Support offerings are available, including Standard and Premium support levels, online support information, etc.
  • Service Packs and hotfixes may be issued when applicable. Software revisions and feature enhancements will not be issued for versions in the extended phase.

 

End of life

Two years after a new release has been made generally available, the previous release will no longer be supported. For example, if 2.0 is released November 1997, 1.x is supported until October 1999.

When a release reaches end of life:

  • Licenses will no longer be available.
  • Customers will be required to upgrade to get technical support.
  • Existing online support information (such as FAQs) will remain available but will not be updated or maintained.
  • No Service Packs or hotfixes will be issued.

 

Current main phase release

  • StreamServe Persuasion (5.x). The StreamServe Persuasion (5.x) release will remain in the main phase until next major StreamServe release is released.

 

Releases currently in the extended phase

 

  • StreamServe 4.x. The extended phase for the StreamServe 4.x release will continue until December 31, 2012.
  • StreamServe 3.x. The extended phase for StreamServe 3.0.1 will continue until December 31, 2010.

 

Releases no longer supported

See Product release history below.

image

(Larger version attached below)

Product release history

 

  • 1.0 August, 1996
  • 2.0 November, 1997
  • 2.1 March, 1998
  • 2.1 R2 January, 1999
  • 2.2 September, 1999
  • 2.3 March, 2000
  • 2.3.1 August, 2000
  • 2.3.1 SP1 October, 2000
  • 2.3.1 SP2 January, 2001
  • 2.3.1 SP3 July, 2001
  • 3.0 June, 2001
  • 3.0.1 January, 2002
  • 3.0.1 SP1 April, 20002
  • 3.0.1 SP2 October, 2002
  • 3.0.1 SP3 January, 2003. Currently in extended phase.
  • 4.0 October, 2003
  • 4.0 SP1 January, 2004
  • 4.1 September, 2004
  • 4.1.1 December, 2004
  • 4.1.2 June, 2005
  • 4.1.2 SP1 December, 2005
  • Persuasion (5.0) December, 2006
  • Persuasion (5.0) SP1 July, 2007
  • 4.1.2 SP2 September, 2007. Currently in extended phase.
  • Persuasion (5.0) SP2 December, 2007
  • Persuasion (5.0) SP3 June, 2008
  • Persuasion (5.0) SP4 April, 2009. Currently in main phase.

 

Product lifecycle FAQs


How should the information provided in these guidelines be used?
StreamServe believes that through articulating its lifecycle management and support policy for StreamServe products, customers and partners will be better informed when planning their implementations and upgrades. Customers and partners are advised to refer to the latest published edition of StreamServe Product Lifecycle Guidelines for details on the current status of specific versions and releases of StreamServe products.

How were these guidelines developed?
StreamServe wishes to provide the best possible information to help support customers in their strategic planning from a support and maintenance perspective. The goal when developing these guidelines was to be able to provide enough advanced notice to allow for accurate information technology and product planning within your organization.

How and when will customers be informed that a product is no longer supported?
Customers with a valid PMA (Product Maintenance Agreement) or Support contract will receive information about upcoming changes. The StreamServe Product Lifecycle Guidelines are continuously updated and include current status information on supported product release levels. StreamServe will also publish details on the current support status of StreamServe products on the support web site.

Will StreamServe always follow these guidelines?
StreamServe will continually review these guidelines for their appropriateness and may make policy adjustments on a particular StreamServe product. Any changes to this policy will be reflected in the content of this document.

Do these guidelines apply to all language versions?
Yes, all language versions of StreamServe will transition from one phase to another on the same dates or up to two months after the release of the English version.

Does the policy detailed in these guidelines affect how long customers can legally use a version of StreamServe product?
No. These guidelines only impact new license availability in certain channels and product support policies. There is no restriction on an end-user's ability to use a StreamServe release so long as the product is licensed. Once you license a StreamServe product it is yours to use for as long as you wish. However, when a release reaches the end of its lifecycle you will need a current StreamServe product maintenance agreement if you wish to upgrade to a supported version. You will need to upgrade to a new version to be able to take advantage of new functionality and enhanced versions of StreamServe. StreamServe strongly advises you to upgrade to the latest version.

How do I upgrade?
Please check your PMA contract to see what you are entitled to concerning new versions of StreamServe. Software can be downloaded from StreamServe or sent to you directly. Upgrade routines are explained in the release documentation. Contact your local StreamServe or partner organization for any questions regarding the PMA or Support contract. Contact Technical Support for any support questions. StreamServe Professional Services offer a Managed Upgrade package. Please contact your local StreamServe Professional Services organization for details.

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Comments (6)

  • Stefan,

    The link above "http://streamserve.custhelp.com/app/answers/list" is no longer valid since Support has been transitioned to OpenText Knowledge Center. 

    Where can I find this document in the OpenText Knowledge Center?

     

    Thanks,

    Frank

    Friday 26 August, 2011 by Francesco (Frank) Lamourt
  • Hi,

    As OpenText StreamServe 5.6 will be release at begining of 2013, could you tell me if StreamServe 5.4 (and oldest) will be in "extended" or "not supported" phase ? Does it mean that no new hotfix/Service pack will be delivered for this release ?

    Note: Of course I suppose that 5.5 and 5.6 will be in "main" phase on 2013 ?

    Best regards,

    //Hervé

    Wednesday 14 November, 2012 by Herve HOUILLONS
  • We are right now aligning StreamServe with OpenText support policies. More info will follow shortly.

    Regards,

    Stefan

    Wednesday 14 November, 2012 by Stefan Cohen
  • Hi Stefan,

    Do you mean lifecycle you describe in this post is out of date (for all others version) ?

    I hope you can update new policies soon.

    Regards,

    //Hervé

    Wednesday 14 November, 2012 by Herve HOUILLONS
  • Hi,

    According to the Opentext website 4.1.2 is still supported, can you confirm this is the case please.

    Matt

    Wednesday 24 April, 2013 by Matthew Wenn
  • This is an old article that is kept here for historical reasons. The current support guideline is located on knowledge.opentext.com. 4.x is currently in past maintenence meaning that you can get assistance from support but we are no longer providing patches for it. 5.4 is the oldest release in current maintenence where we provide patches. 

    Wednesday 24 April, 2013 by Stefan Cohen

   


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